Returns & Exchanges
Returns and Exchanges
- Levi’s® Return & Exchange Policy
- How and when will I receive my refund?
- How to Return or Exchange In-Store Without a Receipt
- How to Identify Final Sale Items at Levi’s®
- How to Return and Exchange Items You’ve Ordered
Warranty
Missing, Damaged, or Wrong Items
- I am missing and item from my order. What do I do?
- I received a damaged or wrong item for my order. What do I do?
Shipping
Shipping Information
- What are your shipping deadlines?
- How much does shipping cost?
- Where Does Levi’s® Ship?
- I keep missing my delivery. What should I do?
Shipping Restrictions
- Can international customers place an order on your site?
- Can I ship to an address other than my billing address?
Orders
Track My Order
- How Do I Sign Up For SMS / Text Updates To Track My Order?
- Where is my order and how do I Track it?
- My Package is Missing
- When will my order start processing?
- Why is my order coming in multiple/separate shipments?
Place Order
- Finding and Using Order Numbers
- What is a Pre-Order Back Order and How Does it Work?
- What is a BackPocket Order and How Does it Work?
- Does Levi’s provide assistance placing orders?
- What if my items are out of stock online?
Change or Cancel Order
- How do I cancel my order?
- Can I change the ship to address of my order?
- Can I edit or change the items or quantity on my order?
- How can I request to pick up my order at a FedEx location?
- Why did my order get canceled?
Promotions
- How Do I Redeem a Levi’s® Promotional Code?
- What is EQL and how does it work?
- Final Sale Policy
- Levi’s Promotional Offers
- Does Levi’s® Offer Price Adjustments?
Accessibility Support
Account
Levi’s Red Tab™ Membership
- What is Levi’s® Red Tab™ Member Program?
- What are the perks of having a Levi’s® account?
- Create a Levi’s® Red Tab Membership Account
- How Do I Become a Levi’s® Red Tab™ Member?
- Levi’s® Red Tab™ Member Program Terms and Conditions
About the Levi’s Red Tab™ Loyalty Points
- Red Tab™ Loyalty Points Member Benefits
- How to Earn and Redeem Red Tab™ Loyalty Points
- Accessing and Managing Your Red Tab™ Loyalty Points Account
- Loyalty Points Returns, Exchanges, and Adjustments
- Loyalty Points Program Availability by Region
How to Reach Us
Levi’s Retailer
Payment
Payment Methods
- What Kind of Payment Does Levi.com Accept?
- What is Cash App Afterpay and how do I use it?
- What if I miss or cannot pay an Cash App Afterpay payment?
- Can I add or remove a saved Payment Method?
- Will paper receipts still be given at in-store checkout?
Payment Security
- What is an Authorization Hold?
- Why do I see two holds on my account?
- Will my payment information be secure?
Gift Cards
- When I purchase an e-gift card, when is it sent and when will I receive it?
- Can I return a gift card I purchased?
- How will I receive my refund if I used a gift card for a purchase?
- How Do I Get a Refund Via E-Gift Card.
- What if I lose my gift card or it gets stolen?
Donations
Our Products
Size & Fit
Product Review
Product Information
- Why has the price of the product I want gone up, and what’s behind these changes?
- What is Linen Denim?
- What is Selvedge Denim?
- Understanding Protective Wrapping in Your Levi’s® Online Orders
- Will merchandise that is tried on in-store be sanitized?
Product Care
- Dark Denim & Dye Transfer: What to Know & Our Policy
- How to Wash and Care for Your Levi’s® Denim
- Will my Levi’s® Jeans Shrink?
Sustainability and Levi’s SecondHand
- Levi’s® Stores & Trade-In Frequently Asked Questions
- Levi’s® Secondhand Program, Website, Order, and Shipping Frequently Asked Questions
- Where can I learn more about Levi’s® sustainability initiatives for the environment and for the community?
- Levi’s® SecondHand Trade-In for Gift Card
Our Stores
Store Locations
Store Hours
Pickup In-Store & Curbside Pickup
Pickup In-store
- Levi’s® Pickup In-Store
- How does Pickup In-Store work?
- How will I know when my Pickup In-Store order is ready?
- Can I cancel or make changes to a Pickup In-Store order after placing it? Can I change the pickup location?
- How long do I have to pick up my order? What happens if I do not pick up my order?
Curbside Pickup
Privacy & Security
Privacy & Security
- Behavior Guidelines for Customer Support
- What is Levi.com Privacy Notice?
- How do I contact Levi’s with a data privacy question?
- How does Levi.com provide secure shopping?
- How do I change or unsubscribe from marketing emails from Levi’s®?
Popular Questions
- How Do I Sign Up For SMS / Text Updates To Track My Order?
- Levi’s® Return & Exchange Policy
- How and when will I receive my refund?
- Where is my order and how do I Track it?
- How do I cancel my order?